ACME BURGER COMPANY
Bloor & Bathurst
500 Bloor St. West
ACME BURGER COMPANY MISSION:
"We strive to provide the greatest quality of fresh and tasty food, served quickly to the customers, at a reasonable price"
DEAR ACME BURGER,
We were very excited to have your burger shop move into the Annex. Saturday was my friend Stephen's birthday, and I decided to treat him to lunch there. We were first confused as to where to order when we walked in. Figuring it out, the nice (but extremely pushy) cashier took our order. Priced at $7.99 for a combo is reasonable. We were then directed around the corner to the burger station, where like Harvey's, you get to pick all your toppings, and see them going on your hamburger. The girl working the station was terribly frustrated, backed up with orders, and didn't hide it well at all. On top of it, the man working the grill wasn't communicating with her, so things got backed up more. We waited and waited....
Because there was no designated line or system in place, it turned into a clusterfuck of people hanging around waiting for their order number to be called. When it was, they'd push through the crowd to get to the station window. We got our burgers made (not impressively, at all! I had to ask for more lettuce, due to her putting the wimpiest leaf of lettuce ever on), however our onion rings were not ready --- until 3/4 of the way through our lunch. Uggh.
My Acme burger was a 6oz. Angus beef burger, topped with lettuce, cheese, tomato, ketchup and garlic mayo, on a really soft seasoned egg bun. The first few bites were mostly a charred grilled taste - not bad, but a bit burnt tasting. Near the center it got better. It wasn't awful, but not memorable by any means. Also, it was DRIPPING grease. Wtf? Kinda grossed me out.
In conclusion, after the hype that has been surrounding this new burger joint coming North, I'm sorry to say, but it was nothing special at all. Besides the mediocre food, you absolutely need to hire more staff, implement a working assembly line system and maybe get a rope or something to cue a line.
The word acme means highest level, or top of the line - Acme Burger Company, you do have a lot of potential to be great, but there's tons of work that needs to happen before that can be achieved. Thank you for having me though.